We are usually asked about:

Ordering questions

What is the order procedure ?

1.Email the enquiry to info@umbrella-supplier.com
2.Our professional sales team will provide you with an official quotation through e-mail.
3.After 30% deposit and samples charge are received, we will start the pre-product sample manufacturing procedure. This take about 5-7 working days.
4. The manufacturing process begins after the pre-production sample is approved by the client.
Payment questions

What is the payment method ?

Bank Deposit or Telegraphic Transfer

What is the payment term ?

1. For buyers in Hong Kong: 30% deposit is required and balance before shipment.
2. For overseas buyers: T/T or Paypal 30% deposit and T/T or Paypal balance before shipment
Printing questions

How can I send my graphic file to you ? Which format do you prefer ?

1. It is better to save your file in AI/ PDF/PSD or JPG format.
2. You can send graphic files to us through email info@umbrella-supplier.com

What is the printing method and printing cost ?

1.Silkscreen printing: The print mould charge of the silkscreen printing is US$17.00 /Color(base on your logo design), printing cost of each color print on each umbrella panel or pouch is US$0.06(base on the logo design and print request).
2. Offset printing: The setup cost of the offset printing is US$400.00~US$600 / each color (Base on the umbrella size, Maximum 8 colors).Printing cost for each panel is around US$0.3~US$0.7/PCS(base on the umbrella size).
3. Is it possible to print logos on the handle? There are 3 methods for printing logos or words on the handle: silkscreen printing, engraving, or embossing
3.1. Silkscreen Printing: 
This method can apply on most of the materials such as plastic, metal, aluminum, wooden, rubber, PU leather wrapped or eva etc. The setup charge of the silkscreen printing is US$80.00, printing cost of each color print on Handle is US$0.06.

3.2. Engraving: 
This method can only apply on metal or aluminum handle. The minimum quantity of the engraving logo on handle is 1,000 pcs. The setup charge and engraving charge per handle depends on the size of the engraving area.

3.3. Embossing: 
This method can only apply on the wooden and PU leather wrapped handle
The minimum quantity of the embossing logo on handle is 1,000 pcs. Molding charge and embossing charge per handle depends on the size of the logo.

Design questions

Can you design the umbrella for our company ?

Our professional in-house designer team is always ready to design the umbrella for clients. The design fee depends on the size of the project.
Production questions

What is the minimum order quantity (MOQ)?

MOQ of most of the items is 1,000 pcs. However, we can merge the manufacturing process with an existing order if not reaching the MOQ.

What is the production time ?

1.The production time of pre-production sample is 7-10 working days after 30% deposit and printing setup charge received.
2.The lead time of manufacturing process depends on the order quantity. Normally the lead time is between 10-35 days.

Can I get the umbrella sample from you ?

1.Will charge you USD20/PCS sample if you no need to custom any logo on it, and will refund when you confirm the order.
2.If you need custom some logo on the umbrella sample will charge you the logo mould charge and won’t refund.
Package questions

What is the packaging of the umbrella ?

1.Each umbrella is well protected by an individual polybag. Fold umbrella with one fabric pouch normally. And the straight umbrella price not including self fabric pouch.
2.You can choose individual umbrella fabric pouch for straight umbrella. There is an extra cost US$0.1~0.3 depend on the pouch design you choose and the pouch size.
3. Besides the umbrella pouch, you can choose some other luxury packaging such as plastic case/eva box etc. The price is based on the material that you choose.
Delivery questions

What is the delivery charge ?

1. Our price including all FOB documents charge.
2. Quoted the price base on the shipping port is Shenzhen, if requested ship the umbrellas from other sea port. There will some shipping surcharge. It is base on which sea port you changed.

How can I receive your samples ?

1. Overseas buyer: You should provide us with the courier account such as DHL, FEDEX, UPS etc. We will not be responsible for the delivery charge of the samples. Or you pay the shipping cost to us advance and we help you to pay the forwarder in our side, this way will be cheaper.
2. Local buyer: You should provide us with the full mailing address. We will send the samples to you by local courier.

How can I receive my ordered stock ?

1. Overseas buyer: We will use your appointed forwarder to be responsible for the logistics.
2. Local buyer: The stock will send to one appointed local destination.
Company background questions

Why should we buy the umbrella products from Kinte Umbrella Limited ?

1. Kinte Umbrella Limited is one of the leading companies in umbrella design and manufacturing industry. With 10 years of experience in this market. We have diverse series of umbrella products for retail and promotion purpose. With the spirit of searching for excellent quality, we have established world-known enterprises client base such as Disney, Givenchy, Citibank, Lexus etc.
2. Kinte’s production facilities are located in Guangdong Province, China. There are over 300 full time and part time professional staff join us to work together. With more than 10 years of experience and 8,000 square feet of factory building area, the production capacity can reach up to 300,000 pieces per month.
Material questions

How many umbrella fabrics can I choose ? What is the difference?

There are 3 types of umbrella fabrics: Polyester, nylon and Pongee, they all can will silver coated for sun, it can be chosen by you freely.

Can I choose the thickness or density of the umbrella fabric?

Yes, you can choose. And normal thickness of fabric is 170T,180T,190T,210T. The higher the reading means the higher density. 170T means there are 170 pieces of vertical and horizontal line within 1 inch square.

How many types of materials for umbrella frame can I choose?

Several materials are widely used in umbrella frames: metal, aluminum, and fiberglass
Metal: Heavy in weight, easy to rust, low price, nondurable.
Aluminum: Medium price. Light in weight. Fragile and Easy to break, won’t rust.
Fiberglass: High price. heavy in weight. Obtain elasticity ability, not easily broken and durable, used for luxury straight umbrella.

How many types of materials for umbrella handle can I choose?

There is a wide variety of materials for the umbrella handle: plastic, metal, aluminum, wooden, rubber, eva, PU leather wrapped and fabric wrapped etc.

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