Download Amaze Your Customers!: Creative Tips on Winning & Keeping by Daniel Zanetti PDF

By Daniel Zanetti

Daniel Zanetti, an stated specialist with reference to profitable and maintaining clients, explores the ways that and repair companies can succeed in and win over new clients in quite a lot of industries together with: lodges; salons; garages; supermarkets; overall healthiness and rest facilities; insurance firms; style shops; airways; name facilities and plenty of extra.

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Passengers are asked to leave the train. ’ Gee, thanks for telling me. I was feeling so comfortable there, I might almost have forgotten to get off. Now, where’s the nearest toilet? Amazingly good! A waiter on a train in Africa pushed his trolley cheerfully through the compartment, greeting each guest with a few friendly words. One passenger was eating a sandwich he had brought with him. The waiter gave him a serviette and wished him a pleasant journey. When he had moved on to the next compartment, the passengers all commented on how pleasant this young man was.

Amaze Your Customers 1-146 38 30/11/05 4:38 pm Page 38 Amaze your customers! The person responsible will not be on duty until 8 o’clock the next morning, which means that I, the customer, have to roll up my sleeves and get cracking. I have to unplug the projector, move it to the side of the room out of the way, fold up the screen that goes with it and move the block of tables into a horseshoe arrangement – and only then can I set out my material for the seminar. ‘Good morning, Mr Friedmann! ’ The young lady in charge of seminar organization at the hotel beams at me.

Three days before his birthday, I phoned Mr Gruben’s secretary and asked whether he would be in his office on 15 January. 30 pm. ’ At first, the waiter thought I was someone from the local radio station playing a joke on him, but with the help of a 10-euro tip and my considerable powers of persuasion, I managed to talk him into carrying out this, as he put it, ‘unusual order’. I didn’t have to wait long for a reaction. After carrying out my instructions, the waiter phoned me, bubbling over with Amaze Your Customers 1-146 22 30/11/05 4:38 pm Page 22 Amaze your customers!

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