Download Andy & Me and the Hospital: Further Adventures on the Lean by Pascal Dennis PDF

By Pascal Dennis

Based at the author's years of expertise operating with Toyota’s grasp lecturers and with businesses in the middle of nice switch, this ebook follows the tale confirmed within the Shingo Prize-winning ebook, Andy & Me: trouble & Transformation at the Lean Journey.

In a funky and readable type, Andy & Me and the health center: additional Adventures at the Lean Journey follows Tom Pappas's courting with Andy Saito, a reclusive retired Toyota guru. Tom and Andy are pulled right into a significant ny urban health center in main issue. Can they translate and follow Toyota’s robust tools and considering to save lots of the sanatorium from disaster?

Using a compelling novel layout, the ebook demonstrates find out how to practice Lean pondering in a healthcare environment. It illustrates the occasions, characters, and plant politics you'll probably face as you move via your Lean healthcare trip. because the tale unfolds, you will find the way in which of considering and behavioral alterations required to enforce confirmed Toyota creation method (TPS) tools, instruments, and pondering in healthcare. you'll learn:

  • What a Lean transformation in a health facility may still glance like
  • The total strategy you want to take
  • The management and behavioral alterations required
  • How to enhance tactics and higher boost and have interaction people
  • How to construct and maintain a Lean administration system
  • How to translate and follow Deming’s "profound procedure of knowledge"

This ebook offers transparent and straightforward counsel on what it takes to effectively enforce Toyota tools in healthcare settings. It stocks priceless insights on how the several parts have to healthy jointly to carry measurable method development effects. similar to its bestselling predecessors, this ebook contains examine questions after every one bankruptcy to aid studying and to facilitate dialogue in workshops or lecture room settings.

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Additional info for Andy & Me and the Hospital: Further Adventures on the Lean Journey

Example text

We believe in excellence too,” Andy says, “but our approach is different. We want ordinary people doing extraordinary things through strong processes. With respect, Dr. Harper-san, your way is maybe okay in a small research or design team. But does it work in a large hospital? ” Dr. Harper was not used to being challenged. “We believe in empowering our front line,” she replies. “We don’t interfere with how they do their work. ” I decide not to push it. “In any event,” she continues, “we have a big challenge ahead.

Dr. Bill McKnight is chief medical officer, a rangy, goateed Canadian. He’s also head of the Emergency Department (ED). ” I offer. He nods. “ED docs aren’t usually top of the totem pole. For some reason, Dr. Fox kicked me up here. I love being an ED doc. You never know what you’ve got. ” I ask Dr. McKnight. “That would be good,” he replies. I turn to follow Gwen, and standing there, grinning like a game show host, is Dr. 1). There’s a big scary-looking guy with him. Brewster sticks out his hand.

Staff worked heroically and patients were protected, but they’ve still not recovered from the staggering revenue loss and cleanup cost. HNYC is always in the media, a political football to be kicked whenever it suits a politico. I walk into a marble foyer. After a brief chat with security, I take the elevator to the Executive Suite. The door opens to a striking reception area—leather chairs and couches, large windows, and a panoramic view of New York. “We’ve been expecting you,” they tell me. “Ms.

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