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By L.J. Porter and S.J. Tanner (Eds.)

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Extra resources for Assessing Business Excellence. A guide to business excellence and self-assessment

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The link between total quality management practice and organizational performance. International Journal of Quality and Reliability Management, 16(3), 226–37. Williams, R. and Boudewijn, J. (1994). Quality Leadership in Taiwan. Brussels: European Foundation for Quality Management. Wisner, J. D. and Eakins, S. G. (1994). A performance based assessment of the US Baldrige Quality Award winners. International Journal of Quality and Reliability Management, 11(2), 8–25.

Vickery, S. et al. (2000). Quality-related action programmes: their impact on quality performance and firm performance. Decision Sciences, 31(4), 885–905. Douglas, T. J. and Judge, W. Q. (2001). Total quality management implementation and competitive advantage: the role of structural control and exploration. Academy of Management, 44(1), 158–69. The case for business excellence ECforBE (1997). Evaluating the Operation of the European Quality Model for Self-assessment. Leeds: European Centre for Business Excellence, p.

The Model in Practice. London: British Quality Foundation. ECforBE (2002). The Model in Practice. London: British Quality Foundation. EFQM (1999). The EFQM Excellence Model. Brussels: European Foundation for Quality Management. Eskildsen, J. , Kristensen, K. et al. (2002). Trends in EFQM criterion weights. Measuring Business Excellence, 22–8. , Dauterive, J. et al. (2001). Economic impact of quality awards: does offering an award bring returns to the state? Total Quality Management, 12(7 & 8), 981–7.

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