By L.J. Porter and S.J. Tanner (Eds.)
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Extra resources for Assessing Business Excellence. A guide to business excellence and self-assessment
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Vickery, S. et al. (2000). Quality-related action programmes: their impact on quality performance and firm performance. Decision Sciences, 31(4), 885–905. Douglas, T. J. and Judge, W. Q. (2001). Total quality management implementation and competitive advantage: the role of structural control and exploration. Academy of Management, 44(1), 158–69. The case for business excellence ECforBE (1997). Evaluating the Operation of the European Quality Model for Self-assessment. Leeds: European Centre for Business Excellence, p.
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